Support

Include with your request

• The email address used for your Tripumentary account.
• Your device model, operating-system version, and app version.
• What you expected, what happened, and the safest steps to reproduce it.
• A Trip or render identifier when available. Do not email private photos, videos, passwords, tokens, or full purchase receipts unless support specifically requests a safe method.

Purchases and subscriptions

Use Restore Purchases or Customer Center in the app first. Subscription cancellation and store refunds are managed through the Apple or Google account used for purchase. Include the product name and approximate transaction date when contacting us, but do not send complete payment-card information.

Rendering problems

Leave the trip in your account while support investigates. A credit is returned automatically after a permanent render failure. Estimated percentages are not shown because progress follows actual processing stages.

Privacy and safety

Do not send sensitive travel media by ordinary email. For a privacy request, state the type of request and the account email. We may require identity verification before disclosing or deleting account data.

Account deletion

The fastest method is the in-app deletion control. If you cannot access the account, email support from the account address and explain the access problem. See the account deletion page for the process and effects.